1. Bookings are confirmed only upon receipt of a signed agreement and, where applicable, deposit payment. Cancellations within 48 hours of a scheduled shift may incur a cancellation fee of up to 100% of the agreed rate.

2. The Client is responsible for providing a safe working environment and accurate information regarding the property, known risks, and any individuals with authorised access.

3. Amped Up Solutions UK will exercise reasonable skill and care in carrying out patrols and monitoring duties but does not guarantee the prevention of all incidents, crime, or loss. We are not liable for losses arising from events outside our reasonable control, including acts of God, third-party criminal acts, or client negligence.

4. All officers are SIA-licensed and vetted; however, the Client remains responsible for their own insurance covering the property and contents.

5. Payment terms are 14 days from invoice date. Late payments may incur interest at 25% per month.

6. Either party may terminate ongoing shift work with 30 days’ written notice.

7. Any incident reports provided are a record of observations made and do not constitute legal or investigative advice

Close Protection – Terms & Conditions

1. All close protection assignments must be booked and confirmed in advance, with full details of itinerary, locations, and any known risks disclosed by the Client prior to the assignment.

2. The Client agrees to cooperate with reasonable safety instructions given by assigned officers during the engagement. Failure to do so may result in termination of the assignment without refund.

3. Amped Up Solutions UK will take all reasonable steps to protect the Client’s safety but cannot guarantee against all risks, particularly where the Client fails to disclose relevant threat information or disregards officer guidance.

4. Cancellations within [48] hours of an assignment are subject to a cancellation charge of up to 100% of the agreed fee, reflecting officer scheduling commitments.

5. Confidentiality of client movements, routines, and personal information will be maintained at all times, except where disclosure is required by law.

6. Liability for indirect or consequential loss is excluded to the fullest extent permitted by law. Our total liability is limited to the value of the assignment fee paid.

7. Officers reserve the right to refuse or withdraw from an assignment if they reasonably believe continuing poses an unacceptable risk to their safety or that of the Client..

Risk Management - Terms and Conditions

1. Risk assessments and recommendations are based on information provided by the Client and observations made at the time of assessment; they represent a professional opinion, not a guarantee of future security outcomes.

2. Amped Up Solutions UK accepts no liability for losses arising from the Client’s failure to implement recommended measures, or from circumstances that change after the assessment date.

3. Reports and recommendations are prepared for the sole use of the Client and are confidential; they should not be relied upon by third parties without our written consent.

4. Fees for assessment and consultancy work are payable as agreed prior to commencement, with the balance due upon delivery of the final report.

5. Any follow-up site visits or reassessments requested after report delivery will be treated as a new engagement and charged accordingly.

6. Our liability is limited to the fee paid for the specific assessment in question and excludes indirect or consequential losses.

Data Protection & Confidentiality

Amped Up Solutions UK processes personal data (including client names, addresses, and, where relevant, details of routines or premises) in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Data is collected solely for the purpose of delivering the agreed service, is stored securely, and is not shared with third parties except where required by law or necessary to fulfil the contracted service. Clients may request access to, correction of, or deletion of their personal data at any time by contacting info@ampedupsolutionsuk.com. Full details are available in our Privacy Policy.

Payment & Invoicing Terms

1. Invoices are issued fortnightly on completion of service and are payable within 14 days of the invoice date.

2. Payment can be made via bank transfer/card - details will be provided on the invoice.

3. Late payments may incur interest at 25% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, plus reasonable recovery costs.

4. All prices quoted are inclusive of VAT unless stated otherwise.

5. Amped Up Solutions UK reserves the right to suspend ongoing services if payment is not received within the agreed terms.

General Provisions

1. Force Majeure – Neither party is liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to extreme weather, civil unrest, illness, or government restrictions.

2. Severability – If any clause is found unenforceable, the remaining terms continue in full effect.

3. Entire Agreement – These terms, together with any signed service agreement, represent the entire understanding between the parties and supersede prior discussions.

4. Insurance – Amped Up Solutions UK holds public liability insurance and Professional Indemnity Insurance. Certificates available on request.

5. Complaints – Any complaints should be submitted in writing within 14 days of the service being provided, and will be acknowledged within 5 working days.

Company Details

Amped Up Solutions UK is a trading name of J.Doherty, operating from Altrincham, Cheshire. All correspondence relating to these terms should be sent to our registered office or business email.